Westroads Mall FAQs
GENERAL INFORMATION
Westroads Mall’s hours are 10AM - 8PM Mondays through Saturdays and 12PM - 6PM Sundays.
The phone number for Westroads Mall is 402.393.3107.
Westroads Mall’s address is 10000 California St, Suite 1221 Omaha, NE. 68114.
To get to Westroads Mall, you exit at Dodge St, where there is a dedicated exit for the mall.
It’s always 72 degrees inside of Westroads Mall with no rain or snow! Come and enjoy doing some laps each morning starting one hour prior to Business Hours. Monday - Saturday 9:00AM, Sunday 11:00AM, doors will open to the Common Area for those who wish to walk before we start to get busy with regular shopping activity. Of course, you may walk laps at any time of the day that we are open as well! We appreciate all walkers being respectful of mall maintenance and help keeping our mall clean.
You can find job openings for Westroads Mall by visiting http://www.westroadsmall.com/en/jobs
Pets are not allowed at Westroads Mall, but we permit service animals.
Yes, backpacks are allowed at Westroads Mall.
The parental guidance policy at Westroads Mall requires that children must be supervised by an adult while they are playing in the Children’s Play Area.
The smoking policy at Westroads Mall dictates no smoking or vaping unless in designated areas outdoors.
No, scavenger hunts are not allowed at Westroads Mall.
Yes, you can find information about area hotels and the surrounding area of Westroads Mall at www.VisitOmaha.com.
Yes, you can find information about local attractions near Westroads Mall at www.VisitOmaha.com.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Westroads Mall are located on Level 1 near The Container Store, Level 2 near Raising Cane’s, and inside the Flagship Commons Food Hall.
The family restrooms at Westroads Mall are located on Level 1 near The Container Store, Level 2 near the Tot Lot, and inside the Flagship Commons Food Hall.
The Baby Care Lounges at Westroads Mall are located in the Family Lounge adjacent to the Tot Lot, which has private restrooms and Nursing Mother Rooms.
Yes, there is a place dedicated to nursing at Westroads Mall located in the Family Lounge adjacent to the Tot Lot, which has private restrooms and Nursing Mother Rooms.
The general seating areas at Westroads Mall consist of common area seating scattered throughout the mall, as well as additional seating inside the Flagship Commons Food Hall.
SERVICES
Yes, Westroads Mall has a children’s play area called the Tot Lot, which is located near the storefront to Dick’s Sporting Goods.
Yes, there are children’s activities at Westroads Mall, and periodic activities can be found on our “News & Events” page and out Tot Lot.
Yes, designated drop off or pick up locations for ride share at Westroads Mall are found at our Northwest Mall Entrance near the Food Hall and our Southeast Mall entrance near JCPenney.
Yes, there is a movie theatre at Westroads Mall, which is AMC Westroads 14, and you can check out the list of movies by navigating to our “Movies” page. More information can be found here: https://www.amctheatres.com/movie-theatres/omaha/amc-westroads-14.
No, there is not a farmers market at Westroads Mall.
No, there is not a dog park at Westroads Mall.
No, there is not a carousel at Westroads Mall.
No, there is not a carousel at Westroads Mall.
Yes, massage chairs are located throughout the common area at Westroads Mall.
Yes, gift wrapping services are available at Westroads Mall, and gift wrapping returns each year for the holiday peak season.
Yes, curbside pickup is available at Westroads Mall, as several curbside pickup areas exist in our parking field for designated retailers.
The transportation schedules for Westroads Mall can be found at the Westroads Transit Center located at the northwest corner of the campus, and for route information and schedules, please visit the Omaha Metro website, www.ometro.com, to plan your visit.
No, there are no shuttle services at Westroads Mall.
No, jump starts are not offered at Westroads Mall.
The lost vehicle protocol at Westroads Mall requires you to call Security at 402.397.7184 for assistance.
The towing protocol at Westroads Mall requires you to please call Security at 402.397.7184 for inquiries regarding towing.
No, we do not have a foreign currency exchange at Westroads Mall.
No, there is no sales tax return service for international travelers at Westroads Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Westroads Mall at The Blatt in Flagship Commons and at our Westroads Area Restaurants, like PF Chang’s.
Yes, Westroads Mall has options for group dining, as Flagship Commons is a large open seating area with lots of choices to eat.
PARKING & VALET
Parking is free at Westroads Mall.
Yes, there is local parking at Westroads Mall.
No, valet parking is not available at Westroads Mall.
No, there are no electric car charging stations at Westroads Mall.
No, there is no preferred family parking at Westroads Mall.
SECURITY
You can contact mall security at Westroads Mall by calling Security at 402.397.7184 or 402.391.5545, and Security is staffed and available 24 hours per day.
The mall security office at Westroads Mall is located on Level 2 near JCPenney, and you can check for wayfinding signs.
To access the lost and found at Westroads Mall, please check with Security.
Yes, our property does offer safety escorts at Westroads Mall, so contact Security if in need of an escort. Security can be reached by calling 402.397.7184 or 402.391.5545.
No, Westroads Mall does not offer police assistance, so please call 911 for emergencies.
No, Westroads Mall does not offer medical assistance, so please call 911 for emergencies.
AMENITIES
Yes, wheelchairs are available at Westroads Mall. Manual wheelchairs are available for patrons and they can be found at the Security office.
Yes, strollers and double strollers are available to rent at Westroads Mall on the second level, near the Tot Lot.
The elevators at Westroads Mall are located in Center Court and the Von Maur wing.
Yes, charging stations are available at Westroads Mall, and you find charging stations at the Level 2 Von Maur court as well as The Container Store court.
The ATMs at Westroads Mall include one available on Level 2 near Flagship Commons, and a second ATM can be found at the Level 1 Center Court.
Yes, there are FedEx, UPS, and USPS drop offs at Westroads Mall, as these services visit our retailers at the mall on the southeast and northwest sides of the mall.
Yes, there are bike racks at Westroads Mall, with a bike rack located at the northwest entrance near Flagship Commons and the southeast entrance near JCPenney.
MALL FEEDBACK
The mall management office at Westroads Mall is located on the lower level (Basement) near the Von Maur wing.
Feedback for Westroads Mall can be submitted by selecting the “Contact US” button, submitting a message via WestroadsAdmin@ggp.com or by calling 402.393.3107.